Newsletter

June 2017 Print

Special Report

SGMPAZ Board of Directors – 2017- 2019

Effective July 1, 2017

President

Lorena Rueda

1st VP

Vacant

2nd VP

Vacant

Secretary

Michelle Fink

Treasurer

Terra Gibson

 

 

Director

Sherry Henry – Locations

Director

Julie Panter – Membership

Director

 Vacant – Hospitality

 

 

 

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Save the Date...

July Summer Retreat  - Weekend of Fun in Tucson

 Friday, July 28, 2017 - Sunday, June 30, 2017

 Radisson Suites Tucson Hotel 6555 E Speedway Blvd, Tucson, AZ 85710

 RESERVATIONS

SGMPAZ will be staying 2 nights at the Radisson Suites Hotel on Friday, July 28

And Saturday, July 29. To reserve your ONE room please call Michelle Fink at 602-712-8224 or mfink@azdot.gov Additional standard rooms are available at the special rate of $72.00.  Check in time is 3:00 pm and check out time is 1:30 pm on Sunday.

 REGISTRATION FEES

Planner, Supplier, and Guest Registration Fee: $50.00 per person

Children under 12 years are $25.00

Prior to Monday, July 17, 2017 at 5:00 pm 

After Monday, July 17, 2017

Planner, Supplier, and Guest Registration Fee: $70.00 per person

Children under 12 years are $35.00 

Register now at www.sgmpaz.org

Then email Michelle for your room chose, badge info for your guests, and activities that you will participate in.

Fun, Sun, and Friends!

 

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Welcome New Members

Welcome new SGMPAZ members!

Jennifer Garcia - Tucson U of A

Nikki Donathan - City of Phoenx

Trish Wright - City of Phoenix

Kim Schilens - SkySong ASU

Ashley Sears - Residence Inn Phx Downtown

Gwen Singer - Wyndham Inn

Make sure you meet them at the next meeting! Keep bringing your meeting planner guests to the program meetings, they love it!

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Member Spotlight

 Julie Panter was recognized at the National Education Conference as the Arizona supplier of the year.Julie has served on the Chapter Board for four years, hosted 3 silent auctions at her properties and several board meetings. She goes above and beyond for SGMPAZ and is a true supporter of the Chapter!

Congratulations Julie! 

SGMPAZ Thanks you for all you do for the chapter.

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Calendar of Events

July 28 - 30, 2017

Reception and FUN

5:00 – 9:00

Venue:       Radisson Suites Tucson

Address: 6555 E Speedway Blvd, Tucson, AZ 85710

Rep:           Allie Schneider, Radisson Suites Hotel

Email:         allie.schneider@prismhotels.com

Visit the Radisson, Sheraton, Doubletree Inn, La Quinta Inn Suites and Best Western Airport Tucson Hotels

Air & Space Museum, Old Tucson Studios, San Xavier Mission and Tubac Resort

$50 per person by July 17

 

 

 

8/16/ 2017

Vacation Month off

 

 

         SGMPAZ 30th Anniversary Celebration

                 Education & Programming

9/20/2017

11:00am – 1:00pm Lunch

Venue:     Sheraton Phx Airport Hotel Tempe

Address: 1600 S. 52nd St, Tempe, 85281

Rep:           Barry Patterson, Catering Manager

Email:         Barry.Patterson@sheraton.com

Topic:       I Love My Client; They Just Have This One Annoying Habit!

Speaker:   Lynne Wellish, CMP, CHSE, CHO, Hospitality Speaker

Email:         lynne@lynnewellish.com

 

 

                 Silent Auction & Education

10/18/2017

11:00am – 1:30pm Lunch& Silent Auction

Venue:   Radisson Hotel Phoenix North

Address:   10220 N Metro Pkwy E, Phoenix, AZ 85051

Rep:       Terra Gibson, Catering Manager

Email:     terra.gibson@rarhospitality.com

Topic:        

Speaker:   Dina Cipollaro-Beck, MA

 

 

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Newsletters (PDF)

Mobiles and hospitality: three ways mobile will shape 2017

By David Topolewski|December 19th, 2016|

While it is almost impossible to make accurate forecasts when it comes to the hospitality industry, some things are more certain than others. One is the continued adoption of mobile, which has seen massive growth in Asia and the world over the past few years. These trends are expected to continue for sometime into the future. Here are three areas in which mobile will have a significant impact over the next 12 months.

Mobile check-in

Slowly but surely, mobile check-in is beginning to creep into the world of hospitality. Airlines have had their mobile check-in’s for years, you can purchase your groceries via self-payment, and it is even possible to attend the theatre and cinema with nothing but your mobile. Despite this, for some reason mobile check-in has evaded most hotels. Local regulation and a reflexive desire for human interaction are the main reasons for this, however a select number of hotels, including Formule 1 Hotels (who have had self-check-in for years), Citizen M hotels and some Starwood properties have moved in this direction. Expect movement from national regulators to allow self/mobile check-in, and more hotels beginning to invest in the technology in 2017

The sharing is caring

In most developed cities, it is normal to see the motorcycles and scooters from Uber Eats, or Deliveroo, parked outside of condos and homes. We are even starting to see them parked outside of hotels, as guests prefer to ‘eat local’ for the experience, and convenience of ordering through mobile (and no doubt the preferable price point). This will start to affect hotel room service, and even hotel F&B sales. Hotels should embrace this trend in 2017, rather than try to combat it, by partnering with local food delivery services, or partnering with local F&B establishments to bring local food to their guests.

Staff training

In 2017, hotels will realise that great service has moved beyond the ability to smile and welcome a guest with a surprise birthday cake. It is now the ability to provide unique local information that would enable the guest to have a memorable local experience – one they wouldn’t have been able to otherwise. 78% of Millennials want to learn something new while they travel, they seek experiences that are more authentic and unique, and they would prefer informal, informative service staff over shiny facilities and well drilled service techniques. Staff training will start to reflect this, with more use of mobile learning thanks to its flexibility and ability to train employees anytime, anywhere.

While some aspects of the ‘mobile revolution’ may affect hotels in a negative way (the growing market for ordering out, for example), the key to maximising it’s benefits is to adapt your business and adopt to mobile. Smartphones are already the major way we organise our lives, and investing in ways which hotels can align themselves to this trend will make life easier for guests, and result in better service – and revenue.

About the author

By David Topolewski|December 19th, 2016|

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Meeting Hosts

Traci Bogan is the world's first Dreampreneur and leading expert on goal mastery and self-empowerment. She has backpacked 75,000 miles, in 6 continents, through 54 countries. Traci has made a career of putting herself front and center to show others how to break through their fears and ignite the courage to achieve their boldest goals and most daring dreams through her books, workshops, retreats, and coaching programs. She has been featured on FOX, ABC, NBC, CBS, as well as many radio shows and has published four books.

Traci has lived in China, teaching English at the World Exchange College of Language, as well as Alaska, Hawaii, Texas, Arizona, and Wisconsin. The breadth of Traci’s life experiences is beyond ordinary. As a survivor of childhood sexual abuse, she spearheaded a campaign to increase the Criminal Statute of Limitations for sex crimes on children. Her grass-root efforts helped change Wisconsin’s law on child sexual abuse. It is dubbed “The Bogan Bill.”

Traci is dedicated to empowering entrepreneurial women to connect with their soul’s purpose and create more time, money, freedom (and FUN) in their lives. Her mission is to transform millions of “dreamers” into Dreampreneurs.

Get ready to be transported out of your seats and into the nooks and crannies of the world with… Dreampreneur, Traci Bogan

1. Learn strategies to achieve your boldest dreams

2. Identify where you are now and where you desire to be

3. Prioritize plan so you can take action to get there

4. Uncover your WHY confront your fears with one simple tool

Buckle up, Traci is about to reach inside your heart and help you focus on discovering your WHY and how to make your dream come true.

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monthly meeting review

SGMPAZ sincerely appreicates our supplier members for hosting our monthly program meetings! The June 21 meeting was held at the;

Embassy Suites Phx Airport Hotel – 24th Street

Address: 2333 E. Thomas Road, Phx 85016

Rep:         Wendy Laws, Catering Sales Manager

Email:       Wendy.laws@hilton.com

Thanks Embassy Suites Phx Airport Hotel for providing this beautiful meeting space and great food. SGMPAZ appreciates your support!

Next meeting July 28 – 30 at the Tucson Radisson Suites- Register NOW!

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