June 2017 Print

Special Report

SGMPAZ Board of Directors – 2017- 2019

Effective July 1, 2017


Lorena Rueda

1st VP


2nd VP



Michelle Fink


Terra Gibson




Sherry Henry – Locations


Julie Panter – Membership


 Vacant – Hospitality




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Newsletters (PDF)

Mobiles and hospitality: three ways mobile will shape 2017

By David Topolewski|December 19th, 2016|

While it is almost impossible to make accurate forecasts when it comes to the hospitality industry, some things are more certain than others. One is the continued adoption of mobile, which has seen massive growth in Asia and the world over the past few years. These trends are expected to continue for sometime into the future. Here are three areas in which mobile will have a significant impact over the next 12 months.

Mobile check-in

Slowly but surely, mobile check-in is beginning to creep into the world of hospitality. Airlines have had their mobile check-in’s for years, you can purchase your groceries via self-payment, and it is even possible to attend the theatre and cinema with nothing but your mobile. Despite this, for some reason mobile check-in has evaded most hotels. Local regulation and a reflexive desire for human interaction are the main reasons for this, however a select number of hotels, including Formule 1 Hotels (who have had self-check-in for years), Citizen M hotels and some Starwood properties have moved in this direction. Expect movement from national regulators to allow self/mobile check-in, and more hotels beginning to invest in the technology in 2017

The sharing is caring

In most developed cities, it is normal to see the motorcycles and scooters from Uber Eats, or Deliveroo, parked outside of condos and homes. We are even starting to see them parked outside of hotels, as guests prefer to ‘eat local’ for the experience, and convenience of ordering through mobile (and no doubt the preferable price point). This will start to affect hotel room service, and even hotel F&B sales. Hotels should embrace this trend in 2017, rather than try to combat it, by partnering with local food delivery services, or partnering with local F&B establishments to bring local food to their guests.

Staff training

In 2017, hotels will realise that great service has moved beyond the ability to smile and welcome a guest with a surprise birthday cake. It is now the ability to provide unique local information that would enable the guest to have a memorable local experience – one they wouldn’t have been able to otherwise. 78% of Millennials want to learn something new while they travel, they seek experiences that are more authentic and unique, and they would prefer informal, informative service staff over shiny facilities and well drilled service techniques. Staff training will start to reflect this, with more use of mobile learning thanks to its flexibility and ability to train employees anytime, anywhere.

While some aspects of the ‘mobile revolution’ may affect hotels in a negative way (the growing market for ordering out, for example), the key to maximising it’s benefits is to adapt your business and adopt to mobile. Smartphones are already the major way we organise our lives, and investing in ways which hotels can align themselves to this trend will make life easier for guests, and result in better service – and revenue.

About the author

By David Topolewski|December 19th, 2016|

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Member Spotlight

 Julie Panter was recognized at the National Education Conference as the Arizona supplier of the year.Julie has served on the Chapter Board for four years, hosted 3 silent auctions at her properties and several board meetings. She goes above and beyond for SGMPAZ and is a true supporter of the Chapter!

Congratulations Julie! 

SGMPAZ Thanks you for all you do for the chapter.

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Meeting Hosts

Traci Bogan is the world's first Dreampreneur and leading expert on goal mastery and self-empowerment. She has backpacked 75,000 miles, in 6 continents, through 54 countries. Traci has made a career of putting herself front and center to show others how to break through their fears and ignite the courage to achieve their boldest goals and most daring dreams through her books, workshops, retreats, and coaching programs. She has been featured on FOX, ABC, NBC, CBS, as well as many radio shows and has published four books.

Traci has lived in China, teaching English at the World Exchange College of Language, as well as Alaska, Hawaii, Texas, Arizona, and Wisconsin. The breadth of Traci’s life experiences is beyond ordinary. As a survivor of childhood sexual abuse, she spearheaded a campaign to increase the Criminal Statute of Limitations for sex crimes on children. Her grass-root efforts helped change Wisconsin’s law on child sexual abuse. It is dubbed “The Bogan Bill.”

Traci is dedicated to empowering entrepreneurial women to connect with their soul’s purpose and create more time, money, freedom (and FUN) in their lives. Her mission is to transform millions of “dreamers” into Dreampreneurs.

Get ready to be transported out of your seats and into the nooks and crannies of the world with… Dreampreneur, Traci Bogan

1. Learn strategies to achieve your boldest dreams

2. Identify where you are now and where you desire to be

3. Prioritize plan so you can take action to get there

4. Uncover your WHY confront your fears with one simple tool

Buckle up, Traci is about to reach inside your heart and help you focus on discovering your WHY and how to make your dream come true.

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monthly meeting review

SGMPAZ sincerely appreicates our supplier members for hosting our monthly program meetings! The June 21 meeting was held at the;

Embassy Suites Phx Airport Hotel – 24th Street

Address: 2333 E. Thomas Road, Phx 85016

Rep:         Wendy Laws, Catering Sales Manager

Email:       [email protected]

Thanks Embassy Suites Phx Airport Hotel for providing this beautiful meeting space and great food. SGMPAZ appreciates your support!

Next meeting July 28 – 30 at the Tucson Radisson Suites- Register NOW!

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